Holidays in Chile, from tailor made to super luxury - we are the Chile specialist tour operator from the UK.

All our tours are arranged as 'land only'. What this means is that we make all the arrangements in the country in which you are taking your holiday.

We are more than happy to arrange air tickets for you, too, but we also appreciate that some of you might work for an airline and have access to subsidised tickets. If you do, then good for you, but if you don't..... you can rely on us to find the very best value air tickets for you.

All 'land only' arrangements and air tickets are fully protected under current UK and EU bonding legislation and are covered by an ATOL licence and the airlines own IATA bonding.

In our tours we usually include - unless you tell us not to - any day trips we think are worth taking in your destination country. This means you will not be pestered by a local rep who is desperate for you to take a day trip because they get a slice of commission and it is also one expense you do not have to worry about after you arrive abroad. And, surprise, surprise, the total cost of a tour with us, is often much less than a basic package with another company, where you then have to add on the cost of the day trips.

Likewise, especially in Borneo, we include some meals for you. (All our tours will be on, at least, bed & breakfast basis) The rest of the time you have the choice of eating at the hotel or going out and about to sample local restaurants.

We do not have fixed departure dates for our individual holidays. You choose when you want to go and then leave the rest to us. If you want to travel mid-week, you can! If a weekend is better for you, that's OK, too.

Similarly, we are happy to arrange holiday insurance for you. If you already have your own, or want to buy it somewhere else, that is fine. You will not be pressured into buying the insurance we sell - but it is about the best and most comprehensive you can find anywhere.

BOOKING CONDITIONS

THE CONTRACT     Bookings are made with NEI (UK) Ltd.
The person signing the booking form is deemed to have done so on behalf of all the persons (“the Clients”) named on it, who then become equally bound by these booking conditions. The following booking conditions and the booking form shall form the sole contract between NEI (UK) Ltd and the Clients. No contract shall exist until NEI (UK) Ltd has received a properly completed and signed booking form, together with a non-refundable deposit of Ł150 per person and NEI (UK) Ltd has issued a confirmation invoice to the Client(s). No employee of NEI (UK) Ltd., other than a director, is authorised to vary this contract and any such variations must be in writing.
This contract is governed by and must be construed in accordance with English Law.

PAYMENT     Payment of the non-refundable deposit of Ł250 per person, plus payment for insurance, must be followed by payment of the balance due (plus payment of any surcharges) not later than ten (10) weeks before the departure date. If the balance is not paid by the due date, NEI (UK) Ltd will consider the booking as cancelled by the Client(s) and the deposit forfeited.
Payments to NEI (UK) Ltd must be in Pounds Sterling only.

ALTERATIONS & CANCELLATIONS BY THE CLIENT    In the event that a Client(s) has a change of mind about the booked tour, a transfer to another tour or trek will be arranged subject to a fee of Ł25 per person being levied, always provided that such alternative tour or trek is available and no guarantees are given that the Client(s) request can be implemented.    The Client(s) may cancel the booking at any time provided that the notice of cancellation is made in writing to NEI (UK) Ltd by the person signing the booking form. The following charges will be payable:
more than 2 months prior to departure - loss of deposit;2 months to 29 days prior to departure - 30% of total cost
28 to 14 days prior to departure - 60% of total cost;less than 14 days - 100% of total cost

N.B.   In the event of cancellation by the Client(s), the full insurance premium is payable. If the reason for cancellation is covered under the policy terms, it might be possible for Client(s) to reclaim the cancellation charges from the insurance company.

DISCLAIMER      NEI (UK) Ltd cannot be held liable for the consequences of strikes, industrial action, wars, riots, sickness, quarantine, government intervention, weather conditions, or, other untoward occurrences amounting to Force Majeur.

TRAVEL INSURANCE     NEI (UK) Ltd requires that all Clients are adequately covered by travel insurance. The insurance arranged through NEI (UK) Ltd is suitable for the requirements of our Clients and the appropriate mandatory insurance premium will be automatically added to each invoice.

LOCAL LAWS     All Clients are expected to obey the Laws and Regulations in force in the countries visited and any failure to do so shall relieve NEI (UK) Ltd and all its agents and employees, of any further responsibility towards those Clients. Furthermore, in the event this involves delays or inconvenience, or extra expense to fellow travellers, or NEI (UK) Ltd., or any of their agents or employees, then NEI (UK) Ltd reserves the right to seek compensation from the person or persons concerned.

LIABILITY     We accept responsibility for the acts or omissions of our own employees, or agents, or suppliers, which might arise from any proven negligence on their part whilst acting in the course of their employment. This applies to any claim, including death, injury or non self-induced illness, not already covered under the terms of the obligatory travel insurance policy.   Any proceedings will be held in an English Court and subject to English Law which will be applied.

COMPLAINTS & ARBITRATION       NEI (UK) Ltd makes every effort to supply tours and treks described in its brochure, but, if Clients believe that their tour or trek fell short of their expectations and resulted in a justifiable complaint, then such complaints should be made immediately on return to their home country and latest within 14 days. Problems are best sorted out on the spot and matters causing concern should be reported to the NEI (UK) Ltd representative so that they can be speedily dealt with.   If the matter was not rectified, then NEI (UK) Ltd undertake to thoroughly investigate all the circumstances leading to the complaint and try to reach a settlement with the Client(s). In the unlikely event this proves to be impossible then the Client(s) could consider referring the matter to the Chartered Institute of Arbitrators, or, the Small Claims Court division of the County Court.

VISAS & VACCINATIONS, ETC.     It is the sole responsibility of the Client(s) to be in possession of a valid Passport. Any visas, vaccinations and medicines required must be obtained prior to departure and NEI (UK) Ltd accept no responsibility in the event that these are not obtained in good time. We regret we are unable to obtain Indian visas for you. These can ONLY be issued by and at, the High Commission for India, London.
NEI (UK) Ltd strongly recommend that a doctor’s advice is sought about what vaccinations and medicines are required.

SURCHARGES     NEI (UK) Ltd do not anticipate having to impose any surcharges, but in the event that some do become necessary, only increases over 3% of the total holiday cost will be charged to the client.   If the surcharge is above 10%, the Client(s) will have the option of cancelling the tour or trek without penalty. Such cancellations will have to be made in writing to NEI (UK) Ltd within 7 days of the Client(s) being notified by us.